Frequently asked questions
ORDERS & SHIPPING
You can select the delivery date on the checkout page. Please note orders for Monday could arrive 1-2 days earlier. Orders are sent via DPD courier to England, Scotland & Wales (excluding Scottish Highlands and Islands).
Some dates are blocked out as we have reached maximum capacity for this day. Please note we do not ship on the weekends.
Yes! You can add a personalised note on the checkout page free of charge.
We deliver to England, Scotland & Wales (excluding Scottish Highlands and Islands) sent via DPD courier - the cost is £3.98 (includes cover of loss).
Due to covid restrictions we have decided to temporarily stop collections, we hope to continue this in the future.
Please check your spam or junk mail. If you are still not able to find it, please contact us via email at email@example.com
Contact firstname.lastname@example.org and include:
1. order number (e.g. #1103)
2. the change requested (e.g. I want to change the flavour/ I need to change the address)
Please note we only accept order changes sent in two working days before your chosen delivery date.
Contact email@example.com and include the following information:
1. order number (e.g. #1103)
2. Correct delivery address
Please email us as soon as you spot the error, we may not be able to help if your order has already been packed and shipped.
Orders placed for Tuesday to Friday are sent with next-day delivery. Please allow till 2pm the day before delivery for your shipment email to arrive. If it is past 2pm and your order is due to arrive the next day, please contact us via email at firstname.lastname@example.org
Orders placed for Monday are dispatched on Friday (this will not affect the freshness of your product). Please allow till 2pm on the previous Friday for your shipment email to arrive. If it is past 2pm and your order is due to arrive on Monday, please contact us via email at email@example.com
To track your parcel, you will receive emails from both Browniegod and DPD containing a tracking link. You will also receive a text from DPD on the day of delivery including your delivery time slot.
We advise selecting a day you will be present for delivery however, if this is not possible, you are able to select alternate delivery instructions via your DPD tracking. Please note we do not accept responsibility for redirected/ modified deliveries.
No it does not - all information relating to the order is sent over email.
Our team will be more than happy to resolve any issues.
Please email firstname.lastname@example.org within 24-hours of your delivery with the following:
1) order number (e.g. #1103)
2) attached picture of the problem
All complaints are investigated and you may be asked to ship back the product to receive a refund. All refunds are subject to manager review. If you cannot provide proof of fault we will have to dismiss your claim.
Our serving suggestions are 1-2 pieces per person.
Brownie boxes are available in 4 sizes: box of 12 and 15 individual pieces or, 20 and 30 piece slabs.
Each brownie measures approximately 3.5cm (w) x 4.5cm (l)
Our brownies have a shelf-life of up to 1 week at room temperature. For maximum freshness we recommend not opening you package until they are intended to be eaten, simple keep them at room temperature for best results.
You may refrigerate them to keep up to 2 weeks or freeze them well wrapped for up to 1 month of deliciousness. We recommend leaving the brownies in room temperature for 3 hours before serving.
This varies per product but generally the following applies:
Box of 12: 4 letters per 3 rows
Box of 15: 5 letters per 3 rows
20 piece slab: 7 letters per 3 rows
30 piece slab: 8 letters per 4 rows
Our brownies may contain milk, eggs, soya, wheat (gluten) and, nuts.
We have gluten-free options available. Our products do not contain any alcohol and are completely halal.
Please not all our products are made in an environment where nuts, peanuts, eggs, milk, soya, sesame and gluten are used. For this reason we cannot guarantee they are free from traces of these allergens.
Yes! You can use the search feature at the top of the page.
Most of our custom products have gluten-free option available, their toppings are naturally gluten-free.
Yes! All our brownies are halal. Our products including gelatine (beef) are certified halal.
The majority of our brownies are! Check the allergens section of the brownie page to see if so.
Our brownies are currently not kosher.
We temporarily removed this product as we are sourcing a new vegan chocolate supplier.
For the moment we are not running any promotions.